Seminar Escalator Accident Sends Consultants Flying

Written by L J on July 21, 2008 – 9:13 am -

A worker at the Dallas Convention Center suddenly hit the reverse switch on an escalator carrying Mary Kay consultants to lunch on Friday, 18 July, injuring at least 10.

Crayton Webb, spokesperson for Mary Kay Inc., described the women involved in the incident as positive and upbeat.

“That is indicative of the Mary Kay women,” said Mr. Webb

Oh brother.

How incompetent does a worker have to be to reverse the direction of an escalator when there are people on it? Makes you wonder if he just wanted to get his jollies watching these women topple.

Hmmm…how “positive and upbeat” will these women seem if they file a lawsuit for negligence?


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Posted in Articles & Commentary | 5 Comments »

In Business, You Don’t Turn Your Customers Into Competition

Written by L J on May 16, 2008 – 1:35 pm -

I remember well the “recruiting interview” I did with what ended up being my third team member.

I went over all the usual stuff and then asked her if she had any questions for me.

She said, “It all sounds great and I’m really excited about Mary Kay. But there’s one thing I don’t understand. Why would you want to recruit me? Wouldn’t I then be your competition? It seems like that wouldn’t be something you’d want to do.”

Yikes! Read more »


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Can you rejoin Mary Kay if you returned inventory to the Company?

Written by L J on May 5, 2008 – 1:08 pm -

Every so often, I get an email from someone who sent product back to Mary Kay years ago and now wants to know if there is any way they can sell Mary Kay again.

It was made abundantly clear by the Directors in my area that if you sent any products back to the Company to take advantage of the 90% buy back that you could NEVER be a Consultant again. But is that true? Read more »


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Posted in Articles & Commentary | 4 Comments »

A Mary Kay Consultant goes looking for a job

Written by L J on April 29, 2008 – 12:02 pm -

A charming little fairy tale of a Consultant looking for a job. Supposed to show how great MK is.

Mary Kay Consultant Looks For a Job


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Posted in Recruiting | No Comments »

Customer Service Tips for Mary Kay Consultants

Written by L J on April 29, 2008 – 8:38 am -

How to take care of your customers. Attributed to Senior Sales Director Sarah Hjelle

Customer Service Tips for Mary Kay Consultants


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“No One Held a Gun to Your Head” and Other Caring Responses from Mary Kay Consultants

Written by L J on April 24, 2008 – 3:43 pm -

So many of the women who get out of Mary Kay have emailed me regarding the comments they have gotten from other Mary Kay consultants and directors. It’s also not uncommon for many current consultants and directors to show up on the PinkLighthouse Forum to tell everyone that

I keep hearing  the same responses out of the mouths of those who are still in Mary Kay. So often so that they sound like a broken record. I know Mary Kay gives their representatives scripts to use to get customers. I’m seriously starting to wonder if they also have scripts for blaming the consultants who leave.

Here are just a few of the lines I’m sick of:

“You obviously didn’t work your business.”

“There are bad Consultants and Directors, but they are the minority and the Company certainly doesn’t endorse their behavior.”

“Why don’t you get a life?” (This from people who spend lots of time online criticizing us.)

“Quit blaming the company for your failure.”

But there is one line that always get trotted out when women discuss the tactics used to convince new consultants that they needed to order thousands of dollars of inventory to start their business (known as front loading).

What is that line?

“No one forced a gun to your head!”

No…I guess no one DID hold a gun to our head.

But there were certainly some very cleverly crafted arguments used to persuade us that we would be nuts not to.

We were told that we had to order enough inventory to get to “profit level”, whatever that is.

We were told that you “can’t sell from an empty wagon”.

We were told that women didn’t want to wait for their products and that if you had inventory, you could not only satisfy their desire for immediate gratification, but they would be tempted to purchase more. Perhaps. But lots of customers also have no problem at all waiting for their products. Some even prefer it.  As for increasing sales, that may be true, but in my experience women knew how much they could afford and tried not to overspend. Many times those impulse buys can come back to haunt you in the form of buyer’s remorse and the ensuing return.

So why is it that the same Mary Kay consultant or director who thought you were such a GREAT prospect when they convinced you to sign up so readily abandon you when, after realizing the realities of the “opportunity”, quit?

Then suddenly, you are a loser in their eyes. You just didn’t try hard enough.

There are specific tactics used by Directors and Consultants to get you to override your normal “gut feelings” and doubt. But somehow, I never hear the critics acknowledge that such practices are convincing and effective.Blaming the victim isn’t pretty.

If you can’t help it, could you at least get some new lines?


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Posted in Articles & Commentary | 1 Comment »

New Mary Kay Consultant Still Happy

Written by L J on December 11, 2007 – 7:54 pm -

Name: Frances

Date Joined MK: February 2007

Highest Level Achieved: Senior Consultant

When Left MK Or Are You Still Active: Still Active

Initial Inventory Purchased: $200.00

How were you recruited?
I was recruited actually simply by joining. My mother had sold Mary kay when I was a little girl so I knew about the company and all the perks. My husband and I decided that it would be great for me to get involved with something other than working, so I joined this magnificant company!

What about Mary Kay appealed to you most?
think the most appealing aspect of Mary Kay for me was and still is the emotional and inner growth that I have gained. I have been able to realize more and more about myself within the past few months than I have in years. This is certainly something that I cherish about this company, how we grow as better individuals and business women.

Additional Comments
Many may have bad experiences with this business, but we have to held accountable for our own actions. We cannot expect for this business to be built by doing nothing. Mary Kay is an excellent company and I deserve all it offers!


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Posted in Mary Kay Consultant Stories | 4 Comments »
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