A reader named Mary contacted me with this interesting question:
After reading info about the talc in Mary Kay and the dangers of it, will Mary Kay take my used products back and give me a refund? I’ve only see the product replacement online. I just ordered several of the new “mineral” eye colors and have been using them. Will they take them back? Where on Mary Kay In Touch do I request a refund?
I thought this was a good question. After all, Mary Kay Consultants are customers of the Company too. Its biggest customer, in fact.
Some former and current Consultants have told me, however, that Mary Kay Inc. doesn’t consider the Consultant to be a customer. Apparently Mary Kay Inc. frowns upon, perhaps actually disallows, the return of a Consultant’s personal-use products. As a result, many Consultants have used one of their customer’s names or that of a family member on the Product Replacement form.
Perhaps the Consultant is expected to write off the cost of such products, chalking it up as a loss for their business, just as they do with the full-size products that they are encouraged to use as demonstrators at classes and appointments.
Can Mary Kay Consultants return products that they try and don’t like? Can they take advantage of the 100% satisfaction guarantee that Mary Kay promises? I don’t know.